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Zaxby’s warns customers of possible fraud; Trussville location included

By Gary Lloyd

The Zaxby’s located at 5881 Trussville Crossings Boulevard near Chalkville Mountain Road is one of many Southeast locations that may have been affected by possible fraud, according to the company.

Zaxby’s Franchising, Inc. announced that some locations have identified suspicious files on their systems that may have resulted in unauthorized access to credit and debit card information or have been identified by credit card processing companies as common points of purchase for some fraudulent activity.

The Trussville location’s manager referred questions to its media department. A message left there wasn’t immediately returned Tuesday afternoon.

photo courtesy of Zaxby’s official Twitter account

Trussville police Lt. Jeff Bridges said the police department hasn’t received any reports or complaints regarding the Zaxby’s.

Zaxby’s Franchising, Inc. has notified appropriate law enforcement authorities of the potential criminal activity, which is believed to have originated from external sources, and will continue to cooperate with any investigation of this situation, according to a Zaxby’s statement.

Zaxby’s Franchising, Inc. assisted those stores notified by credit card processing companies in reviewing the issue. During the course of its forensic investigation, Zaxby’s Franchising, Inc. identified some suspicious files, including malware, on the licensees’ computer systems at certain Zaxby’s locations. Because those files could have been used to export guest names and credit and debit card numbers, Zaxby’s Franchising, Inc. informed appropriate law enforcement authorities of the potential criminal activity.

Although the forensic investigation has not determined whether credit or debit card data left the processing systems of any of the locations, Zaxby’s Franchising, Inc. is concerned that the existence of the suspicious files could indicate that an attacker or attackers may have accessed data, including credit and debit card information.

Zaxby’s Franchising, Inc. is working with all its store locations to implement additional security measures to prevent further intrusions. A list of affected store locations can be found by clicking here and will be updated as appropriate.

Zaxby’s Franchising, Inc. encourages all potentially affected guests to monitor their financial accounts for any unauthorized activity and to check their credit scores. Interested guests can order a free copy of their credit reports by visiting the website www.annualcreditreport.com, by calling 877-322-8228, or by completing the Annual Credit Report Form at www.consumer.ftc.gov/articles/pdf-0093-annual-report-request-form.pdf.

Any incident of fraud that guests may identify should promptly be reported to local law enforcement, the appropriate state Attorney General’s office, and the Federal Trade Commission.

For more information, contact Zaxby’s at 1-877-739-8599 or visit www.zaxbys.com.

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