From Staff Reports
TRUSSVILLE — During Thursday’s monthly luncheon sponsored by the Trussville Area Chamber of Commerce (TACC), February’s customer service award was presented to Lynda Laminack, assistant office manager at Tots ‘N’ Teens Pediatrics.
The anonymous nominator had this to say: “I would like to take a moment to brag on an employee who works at Tots ‘N Teens in Trussville. Thank you so much, Lynda Laminack, for taking the time to deal with my BCBS insurance and help save my family a lot of money that we would not have known about. It’s nice to know there are still people who go out of their way to help you out and follow up! If anyone is looking for a pediatrician’s office that has a staff who truly cares, I would recommend this one!”
When asked what her secret was to good customer service, Laminack said, “Always work with a smile on your face.”