Update: Statement issued by Regions via Facebook at 2:18 p.m. Thursday. “Access to regions.com and Online Banking were disrupted intermittently for some customers today by a distributed denial of service (DDoS) attack. Some customers may have also been unable to use their Check Cards at ATMs or at merchants. We apologize for the difficulties this has caused and are working to resolve the issues as quickly as possible.”
Update: Statement issued by Regions via Facebook at 1:03 p.m. Thursday. “We are continuing to work to resolve the current issues and appreciate your patience. In the meantime, if we can answer questions about your account, please email askRegions@regions.com with your phone number. One of our Customer Care representatives will call to assist. Thank you.”
Update: The website appears to be back online, though the web page had to be refreshed several times before it appeared. However, a message on the website says, “Regions Online Banking is currently unavailable.”
For the second time this year, Regions Bank is having website problems and customers are being left in the lurch. Regions is the largest bank in Alabama.
The bank acknowledged that the website was down with a statement on their Facebook page. Customers complained of debit cards being declined in the comment section below the announcement.
“We apologize if you’re experiencing issues accessing regions.com. Our team is working diligently to resolve the issues. We will continue to post updates and additional information here. Thank you for being patient with us,” the post stated.
Customers, who were also inconvenienced in April when Regions neglected to renew their web domain, were irate over the continuing IT problems with the bank.
“Same old, same old. It’s getting old, Regions,” Brandi Cash posted.
Regions customer Ashlea Rauth stated, “… according to Regions customer service. You have to go in a branch to get your money out. ATMs are not recognizing cards.”
Regions has not responded to any of the customers’ comments.
There has been no word on when service will be restored. The last update posted on the bank’s Facebook page was at 11:52 a.m. on Thursday.