By Shaun Szkolnik, Sponsored Content
TRUSSVILLE — At Bedzzz Express they know that a good night’s rest is essential for all of the rest. That is why they are so committed to bringing a good night’s sleep to everyone that walks through their doors.
“There are three things that will help you stay healthy,” said Senior Vice President David Riddle. “They are exercise, diet and sleep. Sleep is essential to our health. When you sleep on an uncomfortable mattress, you just can’t sleep well and wake up feeling groggy, tired, and sleepy all day. That’s not healthy and over a long period of time will show in your health.”
That fact is made all the more important because the average person spends 26 years of their life sleeping. However, Bedzzz Express believes that no one is an average person and that the key to the perfect rest is optimization for the individual. An optimization and devotion to personal service that just cannot be found through online orders.
“We feel that you need to come into the store and experience what you are going to select as the best mattress for you,” said Riddle. “There are a lot of online mattress retailers, and all have a very high return rate and most don’t show any profit because of that … You need to try it before you buy it. The feel is the deal.”
The attention Bedzzz Express gives to the customer does not end with merely finding the right product at the best price. Part of Bedzzz Express’s secret to success is that customers are treated as family.
“Customers are so very important to us because they are our friends, neighbors, church members, and become like family to us,” said Riddle. “We don’t push customers to buy from us. We have a unique stress-less buying process in which the customer tells us the comfort level that they choose, and we help them select the correct mattress at the price that they are comfortable with purchasing. Doing the sales process our way, the customer-friendly way earns us repeat business and friends and family referrals.”
Bedzzz Express’s devotion to customer satisfaction does not end once the product has left the store. Their commitment is to ensure that anyone shopping at Bedzzz Express is happy about the experience for years to come.
“At Bedzzz Express, we have the best guarantees available,” said Riddle. “It’s our Easy as 1-2-3 guarantee: One-year price guarantee. It protects the customer in getting the best price at Bedzzz Express. Two-year extended warranty. Gives you an extra two-year warranty on top of the factory warranty for a total of 12 years. Three is the comfort guarantee. You buy with confidence that if you love your mattress, if a year-and-a-half later you are not as comfortable anymore, then you can exchange it for equal or greater value. Best guarantees in the country! See store associates for details.”
That level of care and friendship extends beyond the customer. Bedzzz Express can provide the valuable service they do because of the fleet of happy employees that make the whole enterprise possible.
“The average employment with our company is right at 14 years,” said Riddle. “Our Bedzzz Express family has grown quite a bit. We have 49 stores in the five (states surrounding Alabama). We have served over a million customers in our 26 years. That is in a great part to our sales staff, warehouse personnel, and delivery teams. All which are equally as important as the next. WE are locally owned and operated right here out of Birmingham and surrounding areas.”
Because they are a local company, Bedzzz Express has a heart for the community they serve.
“The thing that makes us a great part of the community is that we are always partnering with great nonprofits to help when children need a mattress set,” said Riddle. “We care about the well-being of the entire community. We have partnered with Planet Fundraiser to give a percentage of the customers purchase back to the schools of their choice. Trussville High school band is a great benefactor of this community outreach. We encourage other schools to find out more about Planet Fundraiser, so that we may help them.”
Service to the customer, employee and community; at Bedzzz Express they know that sweet dreams are made of these.
Beddzzz Express has two Trussville locations; one at 1423 Gadsden Highway and another at 4710 Frank Street near Chalkville Mountain Road. For additional locations, visit BedzzzExpress.com.Bedzzz Express Presidents Day_20201701_10.75x10H_Trussville Tribune_av