From The Tribune staff reports
MARGARET — With the holiday season upon us, some residents in Margaret are reporting issues with packages scheduled for delivery with FedEx.
At least seven residents in the Brookhaven and Lakeside at Brookhaven subdivisions say their packages were marked delivered but never made it to their doorsteps. Many of them have doorbell cameras that never captured a delivery. Although the FedEx tracker has the packages listed as delivered, some say they have still not seen them two weeks after the scheduled delivery date.
Cheryl Kellum said she ordered a birthday present for her husband on Nov. 15. She received an email on Dec. 5 stating that her package had been delivered.
“When I called them, they told me that I would have to call the person that I bought it from and they would have to issue a refund or resend it,” said Kellum.
FedEx responded to a media request stating some shipments may be temporarily delayed in transit due to record package volume in the FedEx network.
“The security of our customers’ shipments is a top priority,” FedEx stated. “A recipient who suspects a shipment has been lost should contact the shipper to begin the claims process.”
But, Kellum’s husband’s birthday is on Dec. 11, so she is sad to know he won’t be getting his present on time.
“It makes me very unhappy and it’s important because it’s my husband’s birthday present,” Kellum added.
FedEx said it has not received any widespread reports of issues regarding missing shipments. Customers with questions about their shipments can track their packages on fedex.com.