By Crystal McGough, sponsored content
Erik Harris contributed to this story
Hinkle Roofing has been a staple in the roofing industry in the Greater Birmingham metro area for 113 years. For more than a century, Hinkle Roofing has literally kept the roof over the heads of the people of central Alabama, reaching as far as Tuscaloosa, Cullman, Clanton and Pell City.
“Our overall goal is to be able to deliver an exceptional experience for each customer,” Marketing Director Jase Buttram said. “To meet their needs and leave them in a better place than when they called us the first time.”
Located in downtown Birmingham, Hinkle Roofing offers customers a variety of services, from residential roofing and commercial roofing to siding, gutters, decks and windows.
“We’re striving to provide that excellent experience for all of our customers, whether it’s a roof repair or a full roof replacement,” Buttram said. “It’s something that, if you call Hinkle Roofing, from the moment we get your information to the last time you speak to us, we want it to be positive. We want the customers to know that, if they purchase with Hinkle, it’s going to be somebody that’s going to take care of them.”
It would seem that Hinkle Roofing more than meets that goal, as the majority of its customer base is made up of either lifelong customers, or new customers who seek out Hinkle Roofing after hearing of a friend or family member’s experience with them.
“I would say most of our customers are returning customers,” Buttram said. “A little bit further than that, it’s not uncommon to find somebody who says, ‘Well, you did my grandmother’s roof and my mother’s roof, so we wanted you to do ours as well.’”
As part of Hinkle Roofing’s standard of excellence, the company is a GAF Master Elite Certified Contractor, which means that their roofers have gone through advanced screening processes and training to make sure that they are up to the highest standards in the United States. According to gaf.com, only 2% of all roofing contractors have qualified as Master Elite.
As a GAF Master Elite contractor, Hinkle Roofing has the privilege of being able to offer its customers exceptional warranties.
“We pride ourselves on that,” Buttram said. “We’re able to provide some really great warranties in the industry that not a lot of other roofing companies can, because we have been in business so long.”
Per roof replacement, the first warranty option is a minimum of five years but can go as high as 25 years, depending on what the customer chooses. Hinkle Roofing offers Silver Pledge and Golden Pledge warranties.
Buttram said that his favorite part of working at Hinkle Roofing is getting opportunities to impact the people around him.
“You get to go out in the community and meet the needs of the people that you go to church with, or that you might meet along the way,” he said. “They see that you work for a roofing company and just ask for a card or ask that you come take a look at a roof leak that they have.”
One of Buttram’s favorite memories while working at Hinkle Roofing was an opportunity to help an elderly woman in Trussville who had hail damage.
“We went out and handled the entire replacement for her; she was a little old lady, 90 years old,” he said. “We took care of the entire thing from start to finish, and she actually called me a couple weeks afterwards and had a couple of concerns about a pipe that was removed. While I was out there, I noticed that she also had some light bulbs that were out in her garage. So, while I was up there checking the pipe, I replaced the light bulbs for her, just because she couldn’t reach them. It’s just one of those little experiences that you go out and you meet with the customers, and you want to take care of them; treat them like they’re your own family.”
It is that type of service that’s kept Hinkle Roofing going for more than a century.
For more information on how Hinkle Roofing can help keep you under your best roof, contact their office at (205) 324-8545 or look them up online at hinkleroofing.com.