From The Tribune staff reports
JEFFERSON COUNTY — The Jefferson County Commission released an app for citizens to report issues unincorporated in Jefferson County.
Jefferson County has released a new app called “My Jeffco” that is now available in app stores for both IOS and Android phone users. The app lets citizens in unincorporated parts of Jefferson County report potholes, sewer issues, and much more. It also has an extensive database of frequently asked questions and answers that is searchable to help citizens find information quicker on the go.
“The Commissioners asked us to develop this for citizens, and it was a part of our strategic plan,” County Manager Cal Markert said. “Our IT department did a great job of working with Rock Solid and our team to make the app something that truly integrates with our different departments.”
Jefferson County contracted with Rock Solid Technologies, a software engineering company based in San Juan, Puerto Rico, and Austin, Texas, to create the application. The company has more than 200 employees and serves clients in more than 30 countries.
“We leveraged technology and provided a platform to engage with citizens and deliver effective and efficient services in a timely manner,” Sri Karra, Jefferson County Chief Information Officer Sri Karra said. “We are hoping to grow this integration and improve the app and how it functions as we learn more about how citizens use it.”
Jefferson County was founded in 1819 and is the most populated county in the State, with more than 670,000 residents. It is governed by five commissioners elected from specific districts. Commission meetings are listed on the county website calendar at jccal.org and can be watched live, along with all Planning and Zoning Board meetings. A video archive of those meetings is also available on our website.