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By Tommi Peters
Tucked near the back corner of the Roebuck Marketplace Shopping Center is a hidden gem in Abbey Carpet & Flooring. With 6500 square feet of showroom floor space, the options for tile, hardwoods, carpet, vinyl planks, and backsplash tile seem nearly endless.
Since transferring to this location from Anniston, Store Manager Ben Johnson has helped with projects as big as the Marriott Hotel in downtown Birmingham to helping replace laminate flooring installed by a competitor that had started to buckle due to water.
Johnson explains, “It’s important to think about how the flooring will be used. If it will be in an area with high moisture, you’ll want waterproof flooring. If you have pets, it might be better to choose a hard surface over carpet.”
If you aren’t able to get to the Roebuck or Anniston showrooms, you can request samples online at shopabbey.com. A Sales Representative will bring the samples to you and provide you with a free, no-obligation, in-home estimate. They’ll also work with your schedule, seeking to meet you at a time that is convenient for you even if that is outside of standard business hours.
Ron Hurley is the Vice President of Abbey Carpet, having helped launch the company 21 years ago in Anniston. When asked how Abbey Carpet varies from competitors, he responds without hesitation, “We provide personalized service for the customer with recommendations from our experience, provide the best possible deal we can get for them, and our installation that is supported with a lifetime guarantee.”
While some flooring installation companies may rely on independent installers with very limited experience, the team at Abbey Carpet includes dedicated installers. Some of whom have been with the company for close to 20 years.
The installers are also provided with ongoing training regarding techniques specific to manufacturer’s ever-growing product lines. This trust in the installers’ skill sets translates into a lifetime guarantee for customers.
In addition to the two store locations, there is also a 22K square foot warehouse in Anniston. This allows delivery to customers with very little turnaround. Savings can also be passed along to customers because they aren’t paying for transportation from a third party vendor. Much of the flooring is in stock in the warehouse.
Hurley elaborated on an additional way that Abbey Carpet is able to pass value along to customers. “We are part of a franchise of over 700 stores nationwide, where each store is a franchise that is independently operated. It gives us more choices in flooring and savings through our buying power that we can pass along to our customers.”
When asked to explain the longevity of employment that seems to be the standard throughout the company, Johnson explained, “We’re part of a team and we pass that joy on to our customers.”